Privacy Policy

Last updated: August 27 2025

This Privacy Policy describes how Activeco Commerce FZCO (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from timelessthreads.co (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. We will post the revised version on the Site and update the “Last updated” date.

 

Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email, phone number, billing and shipping address.

• Order Information: Items purchased, payment confirmation, shipping details.

• Account Information: Username, password (if you create an account).

• Usage Data: IP address, browser/device type, pages visited, cookies.

• Customer Support: Information you provide when contacting us.
  
  

We may also receive information from trusted partners such as Shopify (our store platform), payment processors, and advertising platforms.

 

How We Use Your Information

We use your information to:

• Process orders, payments, returns, and exchanges.

• Provide customer support and communicate with you.

• Improve and personalize your shopping experience.

• Send promotional emails or marketing (you can unsubscribe anytime).

• Detect, prevent, and investigate fraudulent or illegal activity.
  

 

Cookies

We use cookies and similar technologies to operate our Site, remember preferences, run analytics, and deliver personalized ads. You can control cookies in your browser settings, but disabling them may affect functionality.

 

How We Share Information

We may share your information with:

• Service providers (e.g., payment processors, shipping providers, IT support).

• Business partners and advertising platforms (for marketing purposes).

• Affiliates within our corporate group.

• Legal authorities, if required by law.

We do not sell your personal information.

 

Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data.

• Opt out of marketing communications.

• Restrict or object to data processing.

• Request data portability.
  
  

You can exercise these rights by contacting us at support@timelessthreads.co.

Security & Retention

We take appropriate measures to protect your personal information. However, no system is 100% secure. We retain information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Children’s Data

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children.

International Users

As we operate internationally, your information may be transferred and processed outside your country. Where required, we ensure safeguards are in place for such transfers.

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us:

Activeco Commerce FZCO
Email: support@timelessthreads.co